I remember the first time I broke production.
It was six in the morning. My phone started ringing. I grabbed for it wildly, worried about what terrible news I was being woken up for – who was sick? Who had gotten into an accident?
It was even worse.*
My CEO was on the line: “Kate, metrics is broken. I’m in New York doing a demo for a sales prospect. I need this fixed now.” I sat up in bed in a panic. I had broken production! And worse, it was impacting the company’s ability to sell.
I leapt out of bed and went to work figuring out what I had done that created the problem. We were an early-stage company,... Read more